FAQ

Frequently Asked Questions

Answers to Common Questions

Here you can find answers to some of the most common questions from our customers. If you cannot find the information you need, please feel free to contact our team for further assistance.
Do you offer private label or OEM services for adult toys?
Yes. XIAI offers both private label and OEM/ODM services for adult toys. You can choose from our existing product catalog and customize your logo, colors, and packaging, or work with our team to develop a new product based on your own design or idea.
Yes. XIAI products can support international market requirements such as CE, RoHS, REACH, CA65, and body-safe silicone standards. We also follow strict quality control processes during production and can provide relevant test reports or certificates according to your order and target market needs.
Yes. XIAI uses body-safe materials such as high-quality silicone, ABS, and other selected materials depending on the product type. Our silicone products are designed to be smooth, comfortable, and safe for skin contact, and we can provide material details or test reports based on your order requirements.
Our MOQ depends on the product model and customization requirements. For ready-made wholesale products, we can support flexible low MOQs. For private label or OEM/ODM projects, the MOQ may vary based on logo, color, packaging, mold, and production details. Contact us with your product needs, and our team will recommend the most suitable solution.
Yes. XIAI uses body-safe materials such as high-quality silicone and selected safe components. Our products can support common international compliance requirements, including CE, RoHS, REACH, CA65, and other relevant testing standards based on the product type and target market. We also follow strict quality control procedures to help ensure product safety, performance, and consistency before shipment.
What is your production capacity, and can you support bulk orders?
Yes. XIAI has flexible and scalable production capacity to support both small trial orders and large-volume wholesale orders. With complete silicone molding, assembly, testing, and packaging production lines, we can adjust production based on your order quantity, delivery schedule, and market growth needs.
The lead time depends on the product type, order quantity, and customization requirements. Ready-made wholesale products usually have a shorter lead time, while private label or OEM/ODM projects may take longer because they involve logo, color, packaging, sampling, or mold development. After confirming your order details, XIAI will provide a clear production schedule and delivery plan.
Yes. XIAI can provide product samples before bulk production, so you can check the material, surface finish, motor performance, packaging, and overall quality. For custom OEM/ODM projects, we can also support prototype or pre-production samples before mass production to help reduce order risk.
Yes. XIAI provides custom packaging options for private label, wholesale, and OEM/ODM projects. We can help customize color boxes, gift boxes, user manuals, labels, stickers, and other packaging materials based on your brand style, market needs, and sales channel requirements.
Yes. XIAI can provide basic marketing support materials such as product images, videos, and other visual content for selected products. This helps our clients use the materials for website listings, catalogs, promotions, and sales presentations more efficiently. Please contact us for details based on the specific product and cooperation model.

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